Introduction and Acceptance
This Terms of Service agreement governs the purchase of shoes and related services from Wing Hong Limited through runningshoeskdc.com. By accessing the website or placing an order, the customer agrees to these terms. If the customer does not agree, the customer must not use the website or purchase products. These terms apply to all customers, visitors, and users of runningshoeskdc.com.
Eligibility and Account
To purchase products, the customer must be at least 18 years old or have legal guardian consent. The customer must provide accurate, current, and complete information. The customer is responsible for maintaining the confidentiality of account credentials. Wing Hong Limited may suspend or terminate any account for violation of these terms, fraudulent activity, or misuse of the website.
Orders and Acceptance
All orders are subject to acceptance by Wing Hong Limited. Wing Hong Limited may refuse or cancel any order for product availability, pricing errors, or suspected fraud. The customer will receive an order confirmation email. That confirmation does not constitute acceptance. Acceptance occurs when the product ships. Wing Hong Limited reserves the right to limit quantities per customer or per order.
Pricing and Payment
Prices are listed in the currency shown at checkout. Prices exclude taxes and shipping unless stated otherwise. Wing Hong Limited may change prices without notice. Payment must be made via approved methods. The customer authorizes Wing Hong Limited to charge the selected payment method. If payment fails, the order may be cancelled. The customer is responsible for any currency conversion fees or bank charges.
Shipping and Delivery
Wing Hong Limited ships to addresses provided by the customer. Delivery times vary by destination. Wing Hong Limited is not responsible for delays caused by carriers, customs, or events beyond control. Risk of loss passes to the customer upon delivery to the carrier. The customer must inspect packages upon receipt and report visible damage immediately.
Returns and Refunds – 14 Days No-Reason Policy
Customers may return shoes for any reason within exactly 14 days of receipt. This is a strict 14 days no-reason refund policy. To qualify, the customer must contact Wing Hong Limited at [email protected] within 14 days of receipt. The customer must return the shoes in original condition, unworn, with all tags and packaging. The customer bears return shipping costs. Once the returned shoes are received and inspected, Wing Hong Limited will approve the refund. The refund processing and arrival to the customer’s account takes at least 14 days from approval. This 14 days period begins when Wing Hong Limited approves the refund.
PayPal Refund Specifics
For PayPal refunds, the refund processing and arrival to the customer’s account takes at least 14 days. Due to local laws, PayPal refunds in some regions may take up to 30 days. The customer acknowledges these timeframes. Wing Hong Limited is not responsible for delays caused by PayPal or financial institutions. The customer must provide a valid PayPal account for refunds to that payment method.
Damaged or Defective Goods
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact Wing Hong Limited at [email protected] within 7 days of receipt and provide photographs and a description. If the claim is approved, Wing Hong Limited will offer a replacement or refund. Claims submitted after 7 days of receipt will be denied. This 7 days period is strict and begins on the delivery date.
Governing Law and Dispute Resolution
These Terms of Service and any dispute arising from them are governed by the laws of Hong Kong. The parties submit to the exclusive jurisdiction of the courts of Hong Kong. Before legal action, the customer must attempt to resolve the dispute by contacting Wing Hong Limited at [email protected]. The customer agrees to negotiate in good faith for a period of 30 days before filing any claim.
Limitation of Liability
Wing Hong Limited is not liable for indirect, incidental, or consequential damages. The total liability of Wing Hong Limited for any claim is limited to the amount paid for the product giving rise to the claim. This limitation applies to the maximum extent permitted by Hong Kong law. Wing Hong Limited is not liable for any loss of data, profit, or goodwill.
Intellectual Property
All content on runningshoeskdc.com is owned by Wing Hong Limited or its licensors. The customer may not copy, reproduce, or distribute content without written permission. The customer may use the website only for personal, non-commercial purposes. Any unauthorized use terminates the license granted by Wing Hong Limited.
Changes to Terms
Wing Hong Limited may modify these Terms of Service at any time. The customer is responsible for reviewing the current version. Continued use of the website after changes constitutes acceptance. The customer can request a copy of the current terms by contacting [email protected].
Contact Information
For questions, contact Wing Hong Limited at [email protected], +852 9133 0084, or 2/F, Fanling Town Centre, 18 Fanling Station Road, Fanling. The website is runningshoeskdc.com. All notices to Wing Hong Limited must be sent to the contact information provided in this section.